What reviewers check
Business and offer are visible
Stripe lists your business name and descriptions of the goods or services you offer, and says they must align with the information you gave Stripe.
Official source: Stripe: Business website for account activationContact and policies are published
Stripe lists customer service contact details (phone, email, address, contact form or messaging), a refund and dispute policy, a cancelation policy if applicable, and a return policy if you sell physical goods.
Official source: Stripe: Business website for account activationThe page opens without a password
The website must be accessible without a password. A staging site behind a login or a link that needs an account does not qualify.
Official source: Stripe: Business website for account activation
Documented rejection risks
Site and Stripe profile disagree
If the business name or the products on the site differ from your Stripe account details, the information does not align with what Stripe asks for. Update one or the other before you submit.
Official source: Stripe: Business website for account activationA policy that is only a link
Stripe warns that card issuers can reject a checkbox that only contains a link as evidence that the customer saw your policies. Show the full policy before the purchase.
Official source: Stripe: Dispute prevention best practicesA statement name customers do not recognise
Stripe recommends a statement descriptor with your website domain or business name, so customers recognise the charge. It must be 5 to 22 characters with at least 5 letters.
Official source: Stripe: Dispute prevention best practices
Submission checklist
Compare the site with your Stripe details
Open your Stripe business details next to your homepage and pricing page. Use the same business name and describe the same products or services.
Official source: Stripe: Business website for account activationPublish a way to contact you
Add customer service contact details that work: an email address, phone number, postal address, contact form or messaging service. Link them from every page footer.
Official source: Stripe: Business website for account activationPublish refund and cancellation policies
Write your real refund and dispute policy, and your cancellation policy if customers subscribe. Describe what you actually do, and put each policy on a public page that customers can open before they pay.
Official source: Stripe: Business website for account activationAdd promotion terms and restrictions if they apply
Stripe also lists the terms and conditions of any promotions, and legal or export restrictions if applicable. Write these sections yourself when they apply to you.
Official source: Stripe: Business website for account activationShow the full policies at checkout
Stripe suggests including the refund and cancellation policies in your terms of service, asking customers to agree, and showing the full text on the checkout page or in a pop-up instead of only a link.
Official source: Stripe: Dispute prevention best practicesSet a recognisable statement descriptor
In your Stripe account settings, use your domain or business name as the statement descriptor (5 to 22 characters, at least 5 letters, without < > ' or ").
Official source: Stripe: Dispute prevention best practices
Example
Fictional app: Harbor Schedule
Fictional input: Harbor Schedule sells a monthly subscription for a calendar app with Stripe Checkout. It has no physical goods and no promotions this month.
Official source: Stripe: Business website for account activationFictional page worksheet
Fictional output: the pricing page names the plan and the price, the contact page gives a support email, and the terms page has Refunds and Subscriptions and cancellation sections. No return policy is needed because nothing ships.
Official source: Stripe: Business website for account activationWrite only what you do
The example promises only refunds the owner will really give. A generous policy that support does not follow invites disputes; Stripe recommends clear policies and quick refunds.
Official source: Stripe: Dispute prevention best practices
https://harbor.example/pricing https://harbor.example/contact https://harbor.example/terms#refunds
Frequently asked questions
Does Stripe ask for a privacy policy here?
The Stripe activation FAQ does not list a privacy policy. Other rules can still require one where you sell, and a checkout collects personal data. The free check shows the tools your site loads and whether your privacy policy names them.
Official source: Stripe: Business website for account activationCan I use a social profile or an app instead?
The FAQ mentions a business website, social media profile or mobile application, and asks for the full social media URL, not only a handle. The same information must still be visible there.
Official source: Stripe: Business website for account activationDoes tosgenerator check my refund policy?
No. The free check compares your privacy policy with the tools your site loads. Write your refund and cancellation terms yourself, from what you actually do. Stripe suggests that customers see these terms before they pay.
Official source: Stripe: Dispute prevention best practices
Guide changelog
- Expanded reviewer checks, documented rejection risks, submission checklists, worked examples and sourced FAQs. Each requirement now links to its relevant official section.
- Initial English and Spanish guides added with dated primary sources and fictional sample URLs.
Check your URLs before you submit
Reviewers open your links. Open them first: our free check reads your privacy policy page and compares it with what your site loads.
The check looks at
- Whether your privacy policy page opens and we can read it
- The tools, cookies and forms on your public pages
- Whether your policy names the tools we identify, with evidence
It cannot check
- Tools built into mobile apps
- How your server handles data or deletion requests
- Pages behind a login
- What you told the platform in its own forms
Then test by hand
Test: open your site signed out in a private window. Find your business name, what you sell, a way to contact you, and your refund, dispute and cancellation policies. Each one must match what you told Stripe.
We show what we observed. A lawyer has not reviewed the results.